Return & Refund Policy

Returns
If your product is defective, immediately let our staff know and we'll send you a replacement.

We are unable to accept returns on retailer purchases, incorrectly purchased products, and products damaged due to customer error.

Lastly, we do not accept returns for non-damaged items or items that have been delivered incorrectly.

To put in a request for a return, please email us at support@laiwenhearing.com. Once the claim is approved, they will ask you to send your items back to our global warehouse in Asia, return address as below:

7541 PINGUE Drive, Columbus, OH, 43085

Please note that the purchaser will bear any shipping costs associated with the returns.

Refunds
We offer a 30-day, no-hassle refund policy. If you aren't completely satisfied with your purchase, simply send the product back within 30 days of receiving your product and we'll promptly refund your money once we receive your product. Please note that the product must be received in original working condition with original packaging. The refund will be processed once our team confirms receipt of the return.

Cancellations
To make an order cancellation please contact us immediately on support@laiwenhearing.com. If you cancel your purchase within 24-hours, we can unconditionally refund your money. Otherwise, your items will have to be sent back to us once they reach you.

Shipping Costs

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.

Sale Items
Sadly, we do not offer refunds on clearance items. Only regularly priced items are refundable.

Should you need more information about our refund policy, please reach out to us by using this contact form. Our customer service reps are available 24/7 to assist you.